GlamBOX Terms and Conditions of Sale

1. Validity of the General Terms and Conditions of Sale
1.1 All sales and supplies of products (the “Products”) under the GlamBOX brand are subject to these General Terms and Conditions of Sale, and any transmission of orders and/or acceptance of order confirmations implies full acceptance of these terms by the purchaser (the “Buyer”).
1.2 Any deviations from these General Terms and Conditions of Sale shall only be valid if expressly approved in writing by the Seller.

2. Orders and Order Confirmations
2.1 Supply requests submitted by the Buyer are irrevocable for a period of 5 days from the date the Seller receives the order.
2.2 Upon receipt of the supply request, the Seller will send an order confirmation containing all contractual terms, requesting the return of a signed copy for acceptance by the Buyer within 2 working days. The order confirmation constitutes a contractual offer, and the contract will only be perfected upon receipt by the Seller of a signed copy of the order confirmation from the Buyer. Until the signed copy is returned, order execution will be suspended; if no acceptance is received within 3 days after the order confirmation, the order will be considered revoked.
2.3 In case of revocation, partial modification, or cancellation of the order by the Buyer before the expiry of the 5-day period mentioned in 2.1 and before the Seller receives the signed order confirmation, the Buyer shall pay a penalty equal to 20% of the total value of the cancelled or modified goods, without prejudice to further damages. The Seller remains free to accept or refuse orders, and in case of refusal, the Buyer shall have no claim of any kind.
2.4 For customized items (i.e., products manufactured specifically for the Buyer according to technical specifications or quantities ordered), failure to take delivery and pay for the Products will result in contract termination and the Buyer's obligation to pay the Seller a penalty equal to the outstanding balance as compensation.

3. Subject of Supply
3.1 The supply includes only the Products and services specified in the Seller’s order confirmation; any additional services will be subject to a separate written agreement and charged separately.

4. Prices
4.1 Unless otherwise agreed in writing, prices are understood as ex-works at the product assembly site, excluding special packaging costs and net of taxes.
4.2 Unless otherwise agreed in writing, payment shall be made by bank transfer within 5 calendar days from the invoice date, which is normally sent electronically by the Seller. If the Products are not collected, the Seller may issue an invoice 15 days after notifying the Buyer that the Products are ready for delivery.
4.3 Payments must be made exclusively to the Seller or its expressly authorized agents before delivery of the Products.
4.4 Due to the abnormal instability of raw material markets, starting April 1, 2025, if more than 4 months elapse between the order confirmation date and the delivery date, the Seller will verify within 7 days before production if raw material costs have changed. Any cost fluctuations up to ±10% will result in proportional price adjustments and be promptly communicated to the Buyer. For variations exceeding this percentage, both parties may request a temporary suspension of the order, and if costs do not decrease within three months, either party may withdraw from the contract.

5. Delivery and Transport
5.1 Delivery times are indicative and favorable to the Seller; they are never essential.
5.2 The Buyer acknowledges that any delay in the delivery date stated in the order confirmation shall not entitle the Buyer to damages.
5.3 Delivery is conditional on full payment of all due amounts by the Buyer.
5.4 Delays in delivery due to raw material market conditions (price increases or procurement difficulties) oblige the Seller to promptly update the Buyer on the delivery schedule, without further liability.
5.5 Unless otherwise agreed, the Products must be collected by the Buyer in one lot within 45 days from when the Seller notifies availability.

6. Retention of Title and Payment Delays
6.1 Ownership of the Products remains with the Seller until full payment. In case of delayed payment, the Seller may reclaim the Products at any time, even if transformed, delivered, or stored by third parties. If resold, the Buyer shall assign to the Seller all related receivables up to the amount owed plus interest.
6.2 In case of partial or full non-payment by the due date, without notice:
a. Late payment interest will accrue from the due date at the rate established by EU Directive 2011/7 or applicable future legislation;
b. The Seller may immediately suspend all further supplies, even related to other orders/contracts;
c. The Buyer loses any granted payment term, and the Seller may demand immediate payment of all outstanding receivables and advance payment of ongoing supplies.

7. Warranty and Claims
7.1 The Buyer acknowledges that Products feature natural wood visible internally, subject to natural deformation and variations in color or shape, which are normal and do not constitute defects. The Seller is not responsible for differences between photos or samples (which are indicative) and the final Product color, nor for minor dimensional or color changes during the warranty period.
7.2 The Seller warrants that the Products are free from defects and conform to order specifications. The warranty lasts 24 months from delivery.
7.3 The Buyer must inspect delivered Products for conformity and report defects by email or fax, with a copy of the delivery document signed by the carrier, within 8 days of receipt, or lose the right to claim. The defective Products must be made available for inspection.
7.4 The Buyer must follow usage instructions and safety norms provided by the Seller or manufacturers. The Seller’s warranty does not cover accidental damage after delivery or during use, modification, or installation, which is the Buyer’s responsibility.
7.5 For defects or non-conformity, the Seller may replace the Products within reasonable time or refund the price, excluding any further claims or compensation.

8. Returns
8.1 The Seller will not accept returns for any reason.
8.2 Only Products recognized as defective by the Seller and claimed according to Article 7 may be returned.

9. Force Majeure
9.1 The Seller may suspend performance if prevented or severely hindered by force majeure events beyond its control (e.g., strikes, boycotts, fires, wars, embargoes, energy failures, epidemics, governmental orders).
9.2 The Seller will immediately notify the Buyer in writing of the start and end of such events. If suspension exceeds three months, either party may terminate the contract in writing.
9.3 The above applies to delays caused by epidemics, during which the Seller will take all necessary safety measures to protect employees and maintain production.

10. Governing Law and Jurisdiction
10.1 Sales contracts are governed by Italian law. Any disputes regarding orders, contract conclusion, interpretation, execution, or termination shall be exclusively subject to the Court of XXXXXXXXXX, excluding any other jurisdiction. The Seller may also bring action in the Buyer’s place of residence or registered office.